There is a problem with 2012 Chevys with the Bluebird bodies. The observation window glass falls off at will. The observation window is located in front of the service door. If you have these busses you need to check the window by pushing in on the edges of the glass ( all around the entire window ). If you have a bad window you should call your glass company out to fix it. If you lose it you have to order the glass from Bluebird then have your glass company install it.